Lodging Operations (Hotel & Resort Business Management)

lodging operations

Lodging Operations (Hotel & Resort Business Management)

This is a NEW program starting in January 2018 at our Poinciana campus.
APPLY TODAY! Online Application Open 

The lodging operations program prepares students to succeed in front desk customer service and management positions in a variety of hotel and resort properties. Students will learn in a simulated hotel room and front desk environment leading to hands on learning in a variety of customer service hospitality positions.

Program Mission

The mission of the Lodging Operations program is to prepare students to enter the Hospitality Industry workforce in a variety of occupations such as, but not limited to Hotel, Motel & Resort Desk Clerks and Supervisors; First Line Supervisors; Office Administrative Support Workers; Lodging Supervisors and/or Managers. 

Program Content

Customer Service employability skills
Human resources
Food and Beverage
Front Desk computer/office technology
Housekeeping and management


Certified Guest Service Professional
Certified Front Desk Representative
Certified Hospitality Supervisor
Certified Hospitality & Tourism Management Professional (Only for High School students in
dual-enrollment program)
Certifications provided by the American Hotel & Lodging Association

Central Florida Wage Statistics

Average Entry Wage: $23.30 | Average Wage: $46.76
**Statistics are only a guide and should not be the sole factor in your career decision.

Source: Florida Department of Economic Opportunity**

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Full Time:
Monday, Tuesday, Thursday, Friday
7:00 am - 2:00 pm

7:00 am - 1:00 pm

Part Time:


Estimated program cost $2,555.50 in tuition, lab fees, certifications, and other fees.


Marisol Ocasio

Program Number

Program Requirements

Reading 9, Language 9, Math 9

Program Commitment

600 Hours

Occupational Completion Points

Guest Services Agent - 150 hours
Front Desk Agent - 300 hours
Lodging Manager - 150 hours

Program Textbooks

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