Lodging Operations (Hotel & Resort Business Management)

lodging operations

Lodging Operations (Hotel & Resort Business Management) 

The content includes but is not limited to hotel/motel front office functions, housekeeping operations, decision making, training techniques, applicable local, state, and federal laws, employability skills, communication and mathematical skills, economics, marketing and sales, safety and security, human relations, leadership and management, technology applications, and career exploration.

Program Mission

The mission of this program is to prepare students for entry level positions in the Hotel & Resort Business Management field.

Program Content

Customer Service employability skills
Human resources
Food and Beverage
Front Desk computer/office technology
Finance
Housekeeping and management

INDUSTRY CERTIFICATION(S) OR LICENSE:

Certified Guest Service Professional
Certified Front Desk Representative
Certified Hospitality Supervisor
Certified Hospitality & Tourism Management Professional (Only for High School students in
dual-enrollment program)
Certifications provided by the American Hotel & Lodging Association

Central Florida Wage Statistics

Average Entry Wage: $23.30 | Average Wage: $46.76
**Statistics are only a guide and should not be the sole factor in your career decision.

Source: Florida Department of Economic Opportunity**


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Poinciana

Full Time:
Monday, Tuesday, Thursday, Friday
7:00 am - 2:00 pm

Wednesday
7:00 am - 1:00 pm

Part Time: DE only

Morning Session
Monday, Tuesday, Thursday, Friday

7:00 am - 10:00 am

Wednesday
7:00 am - 9:30 am

Afternoon Session:
Monday, Tuesday, Thursday, Friday
11:00 am - 2:00 pm

Wednesday
10:30 am - 1:00 pm

Cost

Estimated program cost $2,511 in tuition, lab fees, certifications, and other fees.

Instructor(s)

Marisol Ocasio
Marisol.Ocasio@osceolaschools.net

Program Number

M607010

Program Requirements

TABE Test
Reading 9, Language 9, Math 9

Program Commitment

600 Hours

Occupational Completion Points

Guest Services Agent - 150 hours
Front Desk Agent - 300 hours
Lodging Manager - 150 hours

Program Textbooks

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